What Happens When Something Goes Wrong

Every confirmed booking includes an arrival window. If your provider doesn't show up within that window:

1. 1You'll be notified automatically when the window expires
2. 2HandyHive immediately offers to rebook you with another available provider
3. 3If you prefer not to rebook, your platform fee is refunded in full
4. 4The provider's reliability score is affected, protecting future customers

If a provider damages your property during a job:

1. 1Document the damage with photos through your booking page
2. 2Open a damage claim within 48 hours of job completion
3. 3For Pro providers: we help you file against their verified insurance
4. 4HandyHive follows up with the insurance provider until resolution

Pro providers carry verified liability insurance. For Student/Hobbyist providers doing casual work, HandyHive mediates directly with the provider for fair compensation.

If the work doesn't meet the agreed scope or standard:

1. 1Document the issue with photos and a description
2. 2Open a dispute through your booking page
3. 3HandyHive contacts the provider within 24 hours
4. 4We mediate a resolution — typically a redo, partial refund, or full refund

Resolution timeline: most disputes resolved within 7 business days.

What's refundable and when:

1. 1Platform fee: Refundable in cases of no-show or confirmed service failure.
2. 2Job cost: Handled through the dispute process. Depending on the outcome, you may receive a full refund, partial refund, or a redo.
3. 3Refunds are processed within 5-10 business days to your original payment method.

The single most important thing: you never chase a provider alone. HandyHive mediates every dispute.

1. 1You open a dispute through your booking page (takes 2 minutes)
2. 2HandyHive acknowledges within 24 hours and contacts the provider
3. 3Both parties share their side — we collect evidence from both
4. 4HandyHive proposes a fair resolution within 5 business days
5. 5If either party disagrees, we escalate to a senior review
6. 6Final resolution issued within 7 business days of escalation

Our promise: you will always know the status of your dispute, and you will never be left waiting without communication.