In-App Messaging: Stay Connected with Your Handworkers

We're excited to announce our new in-app messaging system—a feature designed to make communication between customers and handworkers seamless, secure, and convenient.

Why In-App Messaging?

Clear communication is essential for successful home improvement projects. With our new messaging feature, you can:

Discuss project details before and after booking
Share photos of the work area or issues
Coordinate scheduling in real-time
Keep all communication in one secure place

Key Features

Real-Time Conversations

Messages are delivered instantly, so you're always in sync with your handworker. No more waiting for email replies or playing phone tag.

Booking-Based Threads

Each booking has its own conversation thread, making it easy to track discussions related to specific projects. Reference past conversations anytime.

Unread Notifications

Never miss an important message. The notification badge shows your unread count, and you'll receive email notifications for new messages when you're away.

Message History

All your conversations are saved and accessible from your dashboard. Review past discussions, shared images, and project details whenever you need them.

How to Use Messaging

For Customers

Book a service with a handworker
Open the booking from your dashboard
Click the message icon to start a conversation
Send your message and attach any relevant photos

For Handworkers

View incoming bookings in your dashboard
Access the conversation from the booking details
Respond to customer inquiries promptly
Coordinate project logistics directly

Privacy & Security

Your conversations are private and secure:

End-to-end encryption protects your messages
Only booking participants can view conversations
No spam—messaging is limited to active bookings
Report inappropriate content with one click

Coming Soon

We're already working on enhancements for the messaging system:

Push notifications for mobile devices
Voice messages for complex explanations
File attachments for documents and invoices
Read receipts so you know when messages are seen

Get Started

The messaging feature is available now for all users. Simply navigate to any booking in your dashboard to start a conversation.

Have feedback or suggestions? We'd love to hear from you!

— The HandyHive Team