How HandyHive Keeps You Safe
Five things you should know before booking anyone on our platform.
Who Can Do Which Job?
Every provider on HandyHive carries a clear tier label. This isn't just a badge — it determines what jobs they're allowed to take.
Pro
- Who:
- Licensed or registered tradesperson / business
- Allowed jobs:
- All job types, including regulated trades (electrical, plumbing, gas, structural)
- Required checks:
- ID + insurance + trade licence (for regulated trades) + reviews
Student
- Who:
- Students offering skilled help
- Allowed jobs:
- Casual and low-risk jobs only
- Required checks:
- ID + reviews
Hobbyist
- Who:
- Experienced non-professionals
- Allowed jobs:
- Casual and low-risk jobs only
- Required checks:
- ID + reviews
Students and hobbyists are structurally blocked from regulated or high-liability categories — not just discouraged by a badge.
Casual Jobs (Low Risk)
Furniture assembly, shelf mounting, garden cleanup, moving help, basic cleaning, general odd jobs. Open to all provider tiers.
Professional Jobs (Regulated)
Electrical, plumbing, gas, structural, roofing, heating. Pro tier only — with licence and insurance verified.
What Is Actually Verified?
We don't use the word 'verified' alone. Here's exactly what each check means:
ID Checked
Government-issued ID confirmed. We know who this person is.
Insurance on File
Liability insurance verified and valid. You're covered if something goes wrong.
Licence Verified
Trade licence confirmed for regulated work (electrical, plumbing, gas). This person is legally qualified.
Reviews from Completed Jobs
Reviews are tied to actual bookings completed through HandyHive. No fake reviews, no imports from other platforms.
If a check hasn't been done, we say so plainly — we never imply verification that hasn't happened.
What Happens When It Goes Wrong?
Things can go wrong. Here's exactly how we handle each scenario:
No-Show
Every booking has a confirmed arrival window. If the provider misses it, we help you rebook immediately or refund your platform fee.
Damage
Pro providers carry verified insurance. If damage occurs, we help you file a claim and follow through until it's resolved.
Bad Work
You can open a dispute. HandyHive mediates between you and the provider — you never have to chase them alone.
Refunds
The platform fee is refundable in cases of no-show or confirmed service failure. Job costs are handled through the dispute process.
Dispute Handling
HandyHive mediates every dispute. We set a resolution timeline, communicate with both parties, and ensure a fair outcome. You are never left chasing a stranger.
Is the Price Real?
Every listing on HandyHive must clearly state its pricing model. No teaser prices masquerading as firm quotes.
Fixed Price
Scope defined, price honoured. What you see is what you pay.
Estimate
Subject to on-site assessment. The final price may change once the provider sees the actual work.
Lead Introduction
The platform introduces you to the provider. Price is agreed directly between you — HandyHive facilitates the connection.
Why HandyHive Over Facebook or Google?
Honest answer: here's what you get here that you don't get from a Facebook group or a Google search.
Controlled Next Step
Booking with confirmation and an arrival window — not just a phone number to call.
Verified Providers
Stated checks you can read. ID, insurance, licences — not a self-reported bio.
Dispute Safety Net
If something goes wrong, HandyHive mediates. You don't chase a random provider alone.
Real Reviews
Reviews tied to completed bookings on this platform. Not imported, not anonymous, not fakeable.
Our Booking Guarantee
Confirmed arrival window, or we help you rebook or refund your platform fee.
We start narrow and truthful. This guarantee will widen as our operations prove it out — we won't promise what we can't back.
Frequently Asked Questions
For regulated trades, we require providers to upload their trade licence during registration. Our team manually verifies the document against the issuing authority's records before granting Pro status for that trade.
Open a dispute through your booking page. HandyHive mediates between you and the provider within 48 hours. We aim to resolve all disputes within 7 business days.
No. Regulated trades (electrical, plumbing, gas, structural) are restricted to Pro-tier providers with verified trade licences. This is enforced at the platform level — not just a recommendation.
Your exact address is only shared after you confirm a booking. During the browsing and quoting phase, providers see your general area only.
The platform fee covers booking management, the dispute safety net, payment processing, and the booking guarantee. It's separate from the job cost you pay the provider.
Only customers who completed a booking through HandyHive can leave a review. Reviews are tied to the specific job and cannot be imported from other platforms.